Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@frvincitore.co.uk.

Returns should be sent to:

FR Vincitore

PO Box 3930

Chester, Cheshire

CH1 9LU

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please email us at info@frvincitore.co.uk.

 

 

Damages and Issues

 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products (such as made-to-order items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

Please contact us if you have any questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in its original condition (unworn, unused, with tags, and in original packaging), and you must provide proof of purchase.


Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at info@frvincitore.co.uk.